Not every breakdown requires a technician to be sent to you on-site. To support you with operating issues or to accurately identify problems and be able to fix them as quickly as possible, we have set up the BST eltromat Help Desk.
You can reach our experienced technicians by phone at +49 (0) 5206 999767, or by e-mail at firstname.lastname@example.org, weekdays (Mon to Fri) between 8:00 a.m. and 6:00 p.m.
- Analyzing problems with or without remote access
- Fixing problems with or without remote access (to the extent possible)
- System operation support
- Reconfiguring a system to operate at a restricted level in the event of a component failure (to the extent possible)
- Identifying which replacement parts are needed in the event of a breakdown
- Directly dealing with the replacement parts and repair service to solve the problem quickly
For remote help, please download TeamViewer.