To produce efficiently, you must be able to fully rely on your equipment - all the time. Our services allow you to do just that.
You reach our Service team on weekdays from Monday to Friday during our business hours.
Our central hotline is:
Tel.: +49 (0) 521 400 70-767
For questions to field service interventions you reach our field service management under:
Tel.: +49 (0) 521 400 70-201
Business hours: 8:00 – 18:00 CET
Outside business hours and public holidays, your incoming calls will be answered by a professional call center, which will forward your request to us. The next working day, you will receive feedback from our Service team.
Round the clock you can address your need by email.
If you need technical support, please address your request to:
Please always mention a contact person, a phone number to call back and if possible the “WA” or “ASO” number of your equipment.
If you need a service intervention or have questions to any please address your request to:
For repairs, please fill out the RMA form and send it with any questions to