Service | BST eltromat International

Service: What BST Offers

To produce efficiently, you must be able to fully rely on your equipment  - all the time. Our services allow you to do just that.

Helpdesk

You reach our Service team on weekdays from Monday to Friday during our business hours.

Our central hotline is:
Tel.: +49 (0) 521 400 70-767

For questions to field service interventions you reach our field service management under:
Tel.: +49 (0) 521 400 70-201

Business hours: 8:00 – 18:00 CET

Outside business hours and public holidays, your incoming calls will be answered by a professional call center, which will forward your request to us. The next working day, you will receive feedback from our Service team.

Service Email

Round the clock you can address your need by email.

If you need technical support, please address your request to:

helpdesk@bst.group

Please always mention a contact person, a phone number to call back and if possible the “WA” or “ASO” number of your equipment.

If you need a service intervention or have questions to any please address your request to:

fieldservice@bst.group

For repairs, please fill out the RMA form and  send it with any questions to

repairs@bst.group